FREQUENTLY ASKED QUESTIONS
Answer all of your questions
Purchases & Refunds
Why won't my payment go through?
Most common issue is incorrect billing address or security code
How do I get a refund?
Request a refund by email per AAA Mortgage Training's refund policy. Please describe your challenge so we can present solutions!
How do I redeem a coupon?
Not all courses have valid coupon codes, some coupon codes if available work only on specific targeted products sometimes for only a limited time period.
Changing account name
Use the contact us page to request account changes for locked fields.
How do I change my password?
Click the password request part on your "my account" page
Why aren't my courses showing in my account?
- Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to [email protected].
- Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.
How do I get help answering NMLS MLO Education and Testing Questions?
The NMLS has discontinued supporting MLO education and testing calls. AAA Mortgage Training has NMLS education and Testing experts standing by to walk you through your NMLS records and provide MLO education and Testing solutions and directions!