FREQUENTLY ASKED QUESTIONS
Answer all of your questions
Purchases & Refunds
Why won't my payment go through?
Most common issue is incorrect billing address or security code
How do I get a refund?
Request a refund by email per AAA Mortgage Training's refund policy. Please describe your challenge so we can present solutions!
How do I redeem a coupon?
Not all courses have valid coupon codes, some coupon codes if available work only on specific targeted products sometimes for only a limited time period.
How do I get NMLS group or NMLS Course volume pricing? Contact us and describe your group or volume pricing request!
Changing account name
Use the contact us page to request account changes for locked fields.
How do I change my password?
Click the password request part on your "my account" page
Why aren't my courses showing in my account?
- Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to [email protected].
- Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.
How do I get help answering NMLS MLO Education and Testing Questions?
The NMLS has discontinued supporting MLO education and testing calls. AAA Mortgage Training has NMLS education and Testing experts standing by to walk you through your NMLS records and provide MLO education and Testing solutions and directions!
What is NMLS Credit Banking?
The NMLS requires all completed hours to be "banked" with the NMLS, think of it as a course completion recording fee. AAA Mortgage Training, as your preferred NMLS-approved course provider, will transmit your completion record to the NMLS within seven days often the same or next day after you have finished your coursework and your session has ended. The NMLS charges $1.50 per credit hour to bank your credit hours.
Why do I need NMLS Credit Banking?
If you are or working to become a state licensed MLO, your course must be recorded to gain license approval or renewal. If you want your course completion recorded on your NMLS record so a regulator can view the record and approve your license application or renewal, only courses recorded on the NMLS have been verified as NMLS approved providers delivering an NMLS approved course delivered and taken by the licensee according to NMLS rules. If you do not require any state or other regulator now or in the future to view course completions as an official NMLS record then one may be able to opt out of NMLS credit banking. Most often IF that was ever the case, the course would be company mandated training for general compliance reasons or possibly a MLO working at a depository if the Depository elected not to have the course recorded on your NMLS record.