Gratifying Profession and Professional Experience
Serving as a professional Loan Originator Assistant is one of the most gratifying jobs available in the market today. Its not often that individuals have the chance to guide consumers through the single largest investment they will make in a lifetime. With the proper service and trust a Loan Originator Assistant can bond with a consumer creating a customer for life experience.
Often loan originators, in providing the highest level of customer service and communication, build a network of Loan Originator Assistants to maximize the service experience. Originating a mortgage loan requires that the loan originator or assistant obtain significant private personal information that will be protected and managed with the upmost confidentiality. Done correctly, the consumer develops the upmost in trust and security.
Consumer Protection Requires Professional Licensing
A remnant of the financial crash of 2007-2008 was the passage of legislation requiring professional licensing or registration in every state for individuals who conduct loan origination activities. All licensing is done as a requirement of the Secure and Fair Enforcement for Mortgage Licensing Act or SAFE Act.
Consumers and their information are more secure due to the requirements and prohibited acts outlined in the SAFE Act. Securing a professional loan originators license requires education and testing but the reward is well worth the time and effort to say you hold a loan origination license in one or multiple states throughout the country. In a single day an individual loan originator and/or their assistants build relationships with consumers from California to Maine. It is nice to know that at www.AAAMortgageTraining.com outlines your professional path and provides all the necessary education and exam preparation to get you licensed and on your way.
The Role of a Loan Originator Assistant
Many company top producing loan originators (sometimes titled as Sr. Loan Originators) operate with one or more Loan Officer Assistants (LOA) to allow them to do what they do best, secure new clients. Every loan requires that borrowers are interviewed by phone or in person. Information obtained from the borrower must be documented and verified so a correct determination can be made of the borrowers’ qualification and ability to repay the obligation.
Establishing a solid and trusting relationship with the customer is the job of the LOA. It is up to the LOA to secure the necessary information and supporting verifications and documentation. The LOA must understand the complete process, how the acquired documentation will be evaluated and to work closely with the decision makers to get their customer’s loan approved and closed.
Communication and setting the right expectations with the customer, inside staff and decision makers is critical to the timing and success of the loan process. The LOA is responsible for providing and explaining disclosures and securing signatures or E-Signatures where necessary. The LOA must also understand the when circumstances change and when new or modified disclosures must be reissued, executed and explained. The LOA is a true information process professional.
Mortgage Loan Originator Assistant Loan Officer Assistant Qualities
Decision making skills. LOAs must assess an applicant’s financial information and decide whether to award the applicant the loan or if they are better qualified with other terms.
Detail oriented. Each piece of information on an application can have a major effect on the profitability, cost to the customer or success in a loan process. LOAs must pay attention to detail and alert for change in information, the math of the transaction or simply social/ economic events.
Initiative. LOAs manage information and are best served if they do not procrastinate. Rather, take the initiative to obtain explanations for disparities or when misinformation is provided or misinterpreted.
Interpersonal skills. Because loan officers work with people, they must be able to guide customers through the application process and answer their questions building trust and long-term customer relationships.
Empathy. Perhaps one of the most important qualities because many customers are confused and distrustful of the loan process. Understanding this, ensuring their understanding of the process, under promising and over delivering and clear expected outcomes require solid communication and understanding of borrower emotions.
Mortgage Loan Officer Assistant Qualifications
Typical qualification like those listed below are good because they improve the learning curve. Each Mortgage Loan Originator will have different expectations of qualities, roles, work hours, reporting and updates.
• High school diploma or equivalent required. College degree in finance or banking very helpful
• At least 2-3 years of professional office environment required, preferably as an administrative mortgage assistant or loan processor, underwriter or worked in a closing department
• Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, etc. Training is available through www.AAAMortgageTraining.com
• Highly motivated and goal-oriented with excellent customer service and communication skills
• Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software Encompass is preferred
• Must be driven by compensation and service. Compensation varies from $45,079 to in excess of $60,000 annually
Licensing and Education
In order to work or act as a Loan Officer Assistant pre-licensing education and licensing is required. A State license is required within the state(s) you intend to work. Securing a license can be done after employment or prior to employment. Individuals who take the required pre-licensing training and pass the exam before employment are issued a conditional license subject to employment by a sponsoring approved licensed company. These conditionally licensed individuals typically have a higher hiring income potential.
Contact Alan Griffin at alan@AAAMortgageTraining.com or 317 201 7612 for more information about the best training opportunity that fits your schedule.
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